Privacy Policy

Victoria Computer Repair ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through our website, how we use it, and your rights. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

Information we collect

When you contact us through the enquiry form on this site, we collect the information you choose to provide, which may include:

• Your name
• Your phone number
• Your email address
• Whether you are a home or business customer
• Any details you include about the help you need

We also automatically collect limited technical and usage information (such as your IP address, browser type, pages visited and referring source) through cookies and analytics tools, as described below.

How we use your information

We use the information you provide to:

• Respond to your enquiry and provide a quote
• Deliver IT support and computer repair services you request
• Contact you about your enquiry or service
• Improve our website and understand how visitors find us
• Measure the performance of our advertising

We do not sell your personal information to anyone.

Third-party services

We use trusted third-party services to operate this website. These providers process your information only to provide their service to us:

• Formspree — handles delivery of enquiry-form submissions to us. See the Formspree Privacy Policy.
• Google (Analytics & Google Ads) — helps us understand site traffic and measure ad performance. See Google's Privacy Policy. You can opt out of Google Analytics via the Google Analytics Opt-out Add-on.
• Hostinger — hosts this website.

Cookies

This site may use cookies and similar technologies for analytics and advertising measurement. You can control or disable cookies through your browser settings. Disabling cookies will not stop you from using the site or contacting us.

How long we keep your information

We keep enquiry information only as long as needed to respond to you and to provide and record our services, after which it is securely deleted or anonymised, unless we are required to retain it by law.

How we protect your information

This website uses an encrypted (HTTPS) connection, and we take reasonable measures to protect your information against loss, theft and unauthorised access. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.

Your rights

You may request to access, correct or delete the personal information we hold about you, or withdraw your consent to our use of it, at any time. To do so, contact us using the details below. We will respond within a reasonable timeframe.

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top reflects the most recent version.

Contact us

If you have any questions about this privacy policy or your personal information, please contact us:

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